Support plans, customizations, updates and refunds
SUPPORT PLANS - What's included and what's not
Shopify's features - FREE
- Live chat
Konversion's features - FREE
- Questions about the theme features
- Guidance to set up the theme settings
- Fix bugs on a clean theme (no apps)
Browse our documentation
Custom tweaks - PAID
- Install the theme
- Tweak your design
- Implement custom features
- Update your theme version
- Fix your customizations
- Debug app conflicts
- Help with third party code
- Improve store speed
- Compress images
- Optimize SEO or CRO
- Debug older version of the theme
Request a quote
In addition to our free support, we can customize your theme code or implement new features for you. Our hourly rate is $100 USD. The ETA varies depending on the workload and the type of request. In average, it's 10-14 days. Contact us for a quote.
We reserve the right to accept or decline the request.
UPDATING THE THEME VERSION
We update our theme regularly to improve the technology, add new features, support a change from Shopify's core, fix bugs and app conflicts. You can update your theme version using the download link you got when you first purchased the theme. Then, follow our process here
Please note, we reserve the right to withdraw a theme, or to make changes to support Shopify enhancements.
Shopify doesn't offer theme refunds (read Shopify's terms
). We do, We offer a 15-day money-back guarantee. Also, your license is either valid for 1, 3 or 10 stores depending on the license type that you purchased.
Carter's pricing plans
Latest releases of the Konversion theme
Versioning logic - Version X.Y.Z X means a major change in theme due to a change in Shopify's core Y means a big enough change that involves new key features and/or big change/fix X means small bug fixes and small features release. Make sure you have ...
Import & Update Products in Shopify
Overview of the Moose Sync app - 00:15:00 Import and Update products data from CSV files. Here's how it works Feed Setup - 00:01:23 Set your data feed up and start importing products to Shopify. Mapping Fields - 00:01:53 From your CSV files to ...
How to upload and publish the Calendar theme in your shopify store
Shopify article here about Installing and previewing themes 1. Download the theme (automatically after purchase, via your download link or via JvZoo.com) 2. Upload the theme on your store 3. Publish the theme 4. Find the license key inside the theme ...